Are recognition and appreciation embedded into your organization’s culture?

Before you answer, here’s something you should know (source):

  • 80% of senior leaders think their employees are being recognized at least monthly.
  • But only about 20% of individual contributors say they actually receive recognition that often.

Last week I had the pleasure of attending the Senior Care HR Executive Summit (SHINE) at the Loews Hotel in Chicago. While the Senior Care industry is experiencing growth rates we have not yet seen in the health care industry, along come new opportunities and challenges. The annual SHINE Conference provides an outstanding and timely platform for HR leaders in Senior Care to network with peers, deep dive into real-world scenarios and learn of actionable items to bring back to their organizations.

Of the numerous topics discussed, ’d like to share my takeaways from this year’s conference as you begin to address pressing HR challenges in senior care.

I was invited to give a presentation for a very large, prominent software company at a conference of help desk managers from all over the world, and the topic of the conference was “Creating a Better Customer Experience”. Different presenters focused on different ways to achieve this important outcome. Some, for instance, focused on how to reduce wait time by optimizing certain processes. The focus of my presentation was the impact of hiring the right kind of people.

Sadly, in too many organizations an employee’s first day of work is not a positive experience.

In some cases, the people on the new employee’s team don’t even know he’s arriving, and even if they do know it, they have done little preparation to help this new employee get off to a good start. The person does not feel important, significant or particularly welcome.

Every team is composed of people.

Effective teams are composed of people who are committed to working together toward shared goals.

Extraordinary teams have that same commitment to a shared vision, but the members of these teams have bonds with each other that go beyond “just work” and look a lot more like friendships and family relationships.

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