No one wants or expects to have a child who is born as a sick baby. I’m certain that my parents were not prepared for the day I was born. I was born two weeks before my due date and while most babies are born crying, I was silent. I was blue. I was not breathing.

A hoard of nurses and doctors surrounded me and began working to save my life. I was barely a few minutes old when I was rolled into the operating room for the first time. I needed emergency life-saving surgery and I needed it now.

It is entirely possible to be the kind of manager who accomplishes business objectives and earns promotions without making a positive difference in your employees’ lives.

If you aspire to be that kind of manager, you may want to stop reading now.

This year marked the 7th conference held by the Beryl Institute, and it was easy to see how far the idea and support of ‘patient experience’ has come. There were many valuable insights and ideas shared from across the globe, stretching from the states, to the UK, all the way to Australia. While the stories were different, they all revolved around the idea of creating a great patient experience, but more importantly a human experience. Here are a few takeaways that really stuck with me from this year’s sessions and conversations:

This is a topic I wish I wasn’t writing about today. But I feel compelled to do it anyway. I don’t usually talk about my days as an athlete but this is a soul-baring kind of post so to give you a little context, when I was a 5’4” tall high school senior, I jumped over a 5’10” bar to become the girls’ state high jump champion in Texas. Seven years earlier, the person who taught my knobby-kneed, awkward, 10-year-old self how to high jump was Ray Myers. Aside from my dad, Ray was one of my earliest and best coaches and mentors. And I found myself posting this tribute to him on social media on Monday morning this week:

Kim Turnage

One of my colleagues brought the following question to a meeting of executive coaches in which we share emerging challenges and best practices. This question came from an individual he’s coaching.

SCROLL TO TOP