The world of work is changing rapidly. What once seemed like evolution, now seems more like revolution – the “gig” economy, millennials, mass retirement and artificial intelligence, just to name a few, make today’s war for talent a stressful, brutal battlefield. Employers face the constant challenge of attracting, selecting, developing and retaining superstars. Luckily, using scientifically validated assessments like those created by Talent Plus, organizations are able to make the most intelligent employment decisions. For example, our assessments are approximately 8X more predictive of job performance than years of experience. But no assessment measures all the knowledge, skills, abilities, talents and other characteristics necessary for near-perfect job performance. When applied correctly, a cultural fit interview can be used as a supplemental, complementary data point to further inform employment decisions.

We are thrilled to welcome Dr. Williams to our broadcast this week. The author of several books, he is passionate about helping organizations reach high levels of service and organizational excellence. During seminars and workshops he is frequently asked how a leader can bring about changes in an organization whose culture is firmly established.

If you had to focus on ONE THING in 2018 to increase engagement, improve retention and build employee loyalty, this could be it!

The secret is to evolve beyond a one-size-fits-all approach to motivating people. Every person is unique. Each person has a different set of needs, wants, likes, aspirations and goals. Some people place a high value on leisure time. Some want continuous learning and growth. Some really appreciate being recognized publicly, while others do not. Et cetera, et cetera, et cetera.

Human error is ever present. People make mistakes. Sometimes a mistake will cause a lot of problems for one or more customers, and might well cause additional problems for the organization. Too often, after a mistake of this sort happens, a manager will decide that she must micromanage that situation to make sure the mistake is not repeated.

The 80/20 rule -- you get 80% of your results from 20% of your efforts.

It’s a real thing, and almost everyone has heard about it.

But do you live it?

If you did, how much would it simplify your life?

If you make one resolution for 2018, make it this: Focus more on your 20