Human error is ever present. People make mistakes. Sometimes a mistake will cause a lot of problems for one or more customers, and might well cause additional problems for the organization. Too often, after a mistake of this sort happens, a manager will decide that she must micromanage that situation to make sure the mistake is not repeated.
If you had to focus on ONE THING in 2018 to increase engagement, improve retention and build employee loyalty, this could be it!
The secret is to evolve beyond a one-size-fits-all approach to motivating people. Every person is unique. Each person has a different set of needs, wants, likes, aspirations and goals. Some people place a high value on leisure time. Some want continuous learning and growth. Some really appreciate being recognized publicly, while others do not. Et cetera, et cetera, et cetera.
- Don’t send your pitchers to batting practice.
- Don’t send ducks to eagle school.
- Don’t try to teach penguins how to fly.
- Don’t try to teach a pig to sing.
What do these all have in common?
They’re all about taking the focus off of weaknesses.
The 80/20 rule -- you get 80% of your results from 20% of your efforts.
It’s a real thing, and almost everyone has heard about it.
But do you live it?
If you did, how much would it simplify your life?
If you make one resolution for 2018, make it this: Focus more on your 20
Here’s a scenario every leader faces from time to time: a top employee whose work is mission critical to your business comes to your office and announces his or her plan to leave. Not on vacation. Permanently. This person is a top performer whose departure would leave a significant hole in your business. What do you do?