Michael Gaul, vice president, Proforma Screening, addresses the pitfalls of treating background screening as a commodity rather than a corporate strategy.  Enterprise risk management and the role human capital managers play in driving workforce quality while reducing risk are addressed in this March 30, 2010, webinar.

Audio Link

Gerard van Grinsven, president and CEO of Henry Ford West Bloomfield Hospital (HFWBH) recently spoke to Talent Plus associates and clients on the eve of the Hospital’s one-year anniversary. Henry Ford West Bloomfield Hospital’s vision? A passion for service; a commitment to creating an environment of excellence; and successful relationships with the community, patients and employees. The outcome? Turnover at just 4% among employees (after selecting 1,200 from 25,000 applicants) and 99% satisfaction scores when compared to hospitals nationally, hospitals of only their size and hospitals in Michigan (Press Ganey). Henry Ford West Bloomfield Hospital has become a benchmark for health care moving forward in America with visitors from around the world visiting each day.

Watch his presentation below or visit the HFWBH site to learn more.

Jon Gordon, author of “The Energy Bus,” “The No Complaining Rule” and “Training Camp,” provides a message he’s shared recently with audiences ranging from the University of Texas football team to Northwestern Mutual: “To build a winning a team and a successful organization, you must create a culture of greatness.”

Audio Link

Shelli Bardsley, Executive Vice President; and Ralph Murdock, Vice President of Human Resources and Training; both with Idaho Central Credit Union (ICCU), Pocatello, Idaho, take listeners through their journey of "Driving Growth Through Excellent Service." In looking across their competitive financial landscape five years ago, the leadership team at ICCU knew if they wanted to meet their growth goals it would have to be in differentiating themselves through excellent service.  Their focus on selection and fit has driven turnover to half of their credit union industry's average (from 36% to 18%) and how they have increased the number of accounts and deposits, while not appreciably increasing staff.  

Audio Link

Ryan Magnon, vice president of quality at The West Paces Hotel Group, shares his company's goal: to be the leader in the service business.

West Paces believes that when organizations create a culture based on purpose, values and principles and where quality management practices thrive, and combine that with an intense focus on empowerment, employee engagement increases significantly. When employees are more engaged in their work and have the tools to do it well, they deliver better service and create loyal customers.

Hear how West Paces is putting customer-focused behavior into practice from a real-life “learning lab” where new initiatives can be tested prior to implementation, to educating hotel staff and teaching employees they are doing more than fulfilling a function — they are serving a greater purpose.

Audio Link

Susan Graham, director of learning and organizational development for King's Daughters Medical Center, describes her organization's journey to a spot on Fortune magazine's list of the 100 Best Companies to Work For.

Audio Link

Doug Rath focuses on the history behind The Science of Talent®.

Video Link

Heidi Guest of The Guest Experience describes her experience with the Priceless People Program sponsored by Talent Plus' Young Leaders Academy.

Audio Link

British psychologist Jim Meehan spent a great deal of time studying with Dr. William E. Hall, one of Talent Plus' co-founders. Indeed, Dr. Hall passed on insights into his own life's work to Meehan, which has enriched Meehan's understanding and experience of relationships and how to use them to help people optimize their growth potential.

Audio Link

Talent Plus associate, Larry Sternberg was the keynote speaker at the International Business Brokers Association on Friday, June 18.  He presented, "Why Sales Training Doesn't Work," to business professionals from around the country. If sales training worked, everybody would sell as much as Zig Ziglar!  Sternberg's explained how each person creates his or her success in their own way, using their own unique configuration of strengths and talents.  He provided the tools needed for participants to find their own unique formula which will allow them to better use their time and create improved results.

To download audio recordings of the IBBA workshops, click here and use the registration code "spring2010." 
6Mb

Talent Plus Senior Consultant Mark Juron spends time with Mercedes-Benz, USA dealers Eric Hessinger, partner and manager, Bobby Rahal Motorcar Co., Mercedes-Benz of Wexford,(Pittsburgh area); Gregory Jackson, president, chairman and CEO of Prestige and Jackson Automotive Management, Mercedes-Benz of St. Claire Shores, (Detroit area); and Michael Rosengarden, President, Autohaus Automotive, Autohaus on Edens Mercedes-Benz,(Chicago area). These three longtime auto dealers have witnessed the power of focusing on talent - from the selection of everyone from porter to general manager. They have created Talent-Based Dealerships with a "show me" attitude, and now are showing others just what that talent focus has meant - measurable results - more productive individuals providing service and sales - all in a culture delivering phenomenal customer experiences. Listen by clicking here.
6Mb

CNBC's Christine Tan gets expert advice from Doug Rath, chairman of Talent Plus, on his tried-and-tested employee selection formula that touts to cut down staff turnover and increase employee loyalty.
Audio Link

Author of “The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary” and “The New Gold Standard,” Dr. Joseph Michelli is passionate about helping people and companies push the boundaries of the extraordinary. In one of his weekly podcasts, he cites Talent Plus as the industry standard in talent selection.

4Mb

Talent Plus senior consultant Larry Sternberg discusses how empowerment can make your lean business become more nimble by enabling your remaining staff to make decisions and act rapidly. Selection is the foundation, but empowerment can be the accelerator.

Video Link
4Mb

Terms such as downsizing and rightsizing are so tied to addressing current economic conditions, and not the future desired state of the company, that a new term is necessary to describe Talent Plus’ process of aligning a work force to meet both present and future needs: FutureSizing^SM.
Video Link
4Mb

Lifelong coach and veteran development consultant Taylor McMaster gives insight into the coaching strategies, recognition and relationship-building techniques that exponentially grow employee loyalty and productivity.

Video Link
4Mb

Faced with market research that indicated a need to restructure the sales and marketing function within The Palm Beach Post, Vice President for Revenue Development Chuck Gerardi partnered with The Center for Sales Strategy and Talent Plus to find the right talent to fill four new departments.

In this short video, Gerardi explains how Talent Plus’ Profit Center Manager Interview resulted in “surprise hires,” individuals with great talent who were previously “pigeonholed” into roles that did not optimize their natural abilities.

Video Link
5Mb

Talent Plus leadership consultant and senior analyst Malcolm Heard and Talent Plus Chair of Research Matt Spackman, Ph.D., give an overview of Talent Plus' Relational Leadership Model. Based on our scientific studies of highly talented leaders, this model identifies the dynamic relationships within which leaders lead in order to better understand what makes great leaders great.

Video Link
5Mb

Chair of Research Matt Spackman, Ph.D., introduces Talent Online®, a brand-new suite of online interviews that meet the same unparalleled standards of validity found in all Talent Plus interviews. The first interview in the groundbreaking Talent Online series, the Customer Service Interview, can efficiently select people with the talent to provide outstanding customer service.

Video Link
5Mb

Larry Sternberg, Talent Plus chair of consulting, education and recruitment appeared on Ric Franzi and Doug Gfeller's Critical Mass for Business, part of OCTalk Radio, Thursday, February 18, 2010, (released February 25, 2010). When organizations seek to create breakthroughs, they turn to Sternberg, one of the most innovative thinkers in human resources today. Gfeller talked with Sternberg about the changes he has witnessed when businesses focus on strengths through The Science of Talent®. To listen
5Mb

Chester Elton, co-author of "The Carrot Principle," a business management book, talks about how to motivate employees.
Video Link

British Psychologist and Talent Plus senior consultant Jim Meehan presents Part II in his 2010 series - this time deepening the discussion on the power of human relationships probing the power of human recognition in its various forms. Most times people consider human recognition as something provided after an outcome. Meehan instead talks about the importance of recognition inherent in human relationships given before the assignment of a task, during its execution and after its completion. Learning more about the power of human relationships can make an impact on those around you - whether at work or at home. To listen, click here.

Talent Plus leadership consultants Malcolm Heard and Sarah Wirth give an overview of Talent Plus’ Leadership Development Program. Based on our scientific studies of highly talented leaders, this three-step program is designed to enhance the quality of leadership in your organization through a focus on talent.

Video Link

Members of Talent Plus' brand-new Talent Recruitment team reveal how they can help you find the best talent to fill open roles in your organization. This new arm of business uses The Science of Talent® to assess potential and fit in a way other search firms cannot.

Video Link

During this April 6, 2010, Lunch and Learn, Sam Mandolfo, LinkedIn Corporate, revealed the latest virtual collaboration and opportunities LinkedIn has opened to professionals worldwide. LinkedIn is an interconnected network of experienced professionals from around the world, representing 150 industries and 200 countries.

Audio Link

Kimberly Rath, president and managing director of Talent Plus, was featured on the radio show “Leadership Development News” as a special guest  speaking to The Science of Talent®: Applying Strength-Based Development.

Audio Link