Customer service is changing and experiential service is mandatory in the current retail climate. The only way to deliver world-class experiential service is through your people.

This webinar will focus on talent and the customer service experience in a Talent-Based Organization ®, where our people come first so the customers can come first.

In this webinar you’ll hear key takeaways like:

  • Ensure you're hiring people with the right talents to be customer service superstars
  • Recognize the important differences between talent and experience
  • Identify world-class employees with scientific accuracy
  • Why rolling out the red carpet for your guests is transformative for your business

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