I had the pleasure of attending the National Association for Health Care Recruitment’s (NAHCR) 43rd Annual IMAGE Conference in Savannah, Georgia. NAHCR has always been the premier conference for health care recruitment professionals to collaborate with peers, work to address current challenges and stay up to date on trends in the rapidly changing health care industry. It was not a shock to find out this year’s conference was no different as talent leaders from across the country came together to discuss pressing issues in the world of health care recruitment. I thought it would be beneficial to share some of my personal takeaways from this year’s conversations as you begin to evaluate your own recruitment strategies.  

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In a May 2016 publication by Consumer Reports, the front page reads, “What you don’t know about your doctor could hurt you. Botched surgeries, substance abuse, sexual misconduct – doctors on probation can still practice medicine and they don’t have to tell you. How to make a safe choice.”

Wow, that’s a lot to take in all at once and having been a burn patient who spent five years recovering physically from a nasty electrical accident and many more on a psychological level, I can tell you that magazine cover scares the daylights out of me.

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No one wants or expects to have a child who is born as a sick baby. I’m certain that my parents were not prepared for the day I was born. I was born two weeks before my due date and while most babies are born crying, I was silent. I was blue. I was not breathing.

A hoard of nurses and doctors surrounded me and began working to save my life. I was barely a few minutes old when I was rolled into the operating room for the first time. I needed emergency life-saving surgery and I needed it now.

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This year marked the 7th conference held by the Beryl Institute, and it was easy to see how far the idea and support of ‘patient experience’ has come. There were many valuable insights and ideas shared from across the globe, stretching from the states, to the UK, all the way to Australia. While the stories were different, they all revolved around the idea of creating a great patient experience, but more importantly a human experience. Here are a few takeaways that really stuck with me from this year’s sessions and conversations:

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Mitch Rodgers

As I sifted through my notes and reflected on the sessions I attended at the People in Healthcare Conference in San Diego, I couldn’t help but think there was a lot of great data, information and best practices, and so I wanted to share my thoughts with the healthcare community. Here are the five overarching themes I observed:

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