If you’re looking for a quick read with tips and tricks you can put to work right away, Team of Teams is not for you. But if you’re asking yourself, “Why is it that every time I crack the nut on one problem in my business, four more slide into its place?” or “Why are the strategies and processes that have stood the test of time in our business failing us now?” start reading this book today. Take it in small doses. It’s dense with stories and connections, and it’ll take most business readers more than a normal travel day to absorb (even with a long layover).

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I remember a situation where a department head in a luxury hotel really botched the employee roster, resulting in a lot of service defects, upset guests, upset employees and unnecessary costs. The department head’s supervisor (the Food and Beverage Director) was chewed out by the General Manager. The Food and Beverage Director’s response was to declare that henceforth she would review all rosters from all food and beverage departments before they became final.

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This post is for readers in the United States of America. As everyone knows, we’re a very litigious society, and litigation is not only expensive, but also it’s time consuming, and it fosters a great deal of negativity. You want to avoid it even when you can win. In my experience, much work-related litigation can be avoided. Here are some tips to help you do just that.

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I recently encountered a person who’s researching policies to ensure that humor in the workplace remains civil. I’m a major proponent of humor in life, and there’s plenty of research verifying the health benefits of humor and laughter. It’s no surprise, then, that there are curmudgeons out there who want to control it. To read a Mayo Clinic article on the health benefits of humor click here. It’s a blessing to have people in the workplace who laugh easily and who like to make others laugh.

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As I write this post on July 9, 2016, the USA is in the midst of bitter, extreme political partisanship. Our society at this moment is polarized. This post is not about that, but what’s going on in businesses and other organizations, it seems to me, reflects this larger societal trend. “Compromise” has become a dirty word. There are too many “us and them” mentalities, too many fear-based behaviors, too much demonizing of “them,” or him, or her, and too many adversarial relationships. It’s unhealthy and it’s very costly. People are out of focus. They’re diverting a huge amount of productive time to unproductive behaviors.

As usual, I don’t think I have the answer, but this is a classic situation in which the struggle to find answers — the struggle itself — creates immense value. We must not shrink from this challenge. Without the struggle, answers will not emerge.

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