Category: Culture

5 Things You Must Do for an Engaging Workforce
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5 Things You Must Do for an Engaging Workforce

By 2020, millennials will make up more than one third of the global workforce and the labor market will soon welcome an emerging group of young talent called Generation Z (born from 1996 onwards). In addition, Singapore has the highest life expectancy in the world at 82.7 years. By 2030, one in five people in...

The Key to Outstanding Customer Service
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The Key to Outstanding Customer Service

Ask leaders about what issues concern them most, and “customer service” is routinely among the top two or three items they mention — regardless of industry. Such a top priority among leaders should lead to superb customer service scores, right? Of course, it is not. Invariably, we run into situations where we receive bad service....

How Do You Tell Someone They Didn’t Get The Job?
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How Do You Tell Someone They Didn’t Get The Job?

This question comes up repeatedly, especially with new managers and supervisors. Few people enjoy delivering bad news, so some people try to avoid the conversation altogether, and some go too far in their attempt to soften the blow. Either of these approaches can make the situation worse for the candidate and for your organization. You...

Culture and the Value of a Manager
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Culture and the Value of a Manager

As the Co-Founder and Co-Chairman of Talent Plus, I took note of the recent article in the New York Time entitled, “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace.” I have watched this story closely, finding interesting perceptions from the employees and leadership. I believe in both of them. I believe in Jeff Bezos because...