Category: Leadership

Make A Difference: Apologize and Forgive
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Make A Difference: Apologize and Forgive

I come from a family in which forgiveness abounds but apologies are much less common. In fact, my younger brother owns and proudly wears a t-shirt that says “I MAY BE WRONG BUT I DOUBT IT…” (Just for the record, that doesn’t even come close to an apology.)

Make A Difference: Don’t Make Relationship Conflicts Worse
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Make A Difference: Don’t Make Relationship Conflicts Worse

Conflict exists. There’s no getting around that fact. People frequently turn to their manager to referee. In fact, research from The Ken Blanchard Companies suggests 64% of people wish they could talk about problems with colleagues “often” or “all the time” in one-on-one conversations with their managers. When they get asked to mediate conflict, managers...

Make A Difference: Prioritize One-on-One Meetings
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Make A Difference: Prioritize One-on-One Meetings

The most important and powerful meetings are one on one. Nothing can accelerate the quality of a manager’s relationships with team members faster than one-on-one time. Here are a few statistics to consider:  Although 89% of people want to meet with their managers one on one at least once per month, only 73% actually do....

Make A Difference: Make People Significant
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Make A Difference: Make People Significant

The power of making people significant may be most obvious in instances where that kind of significance is absent. If articles circulating on LinkedIn and other social media are any indication, feeling significant is hitting a nerve that translates directly to employee engagement and retention.

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How Can You Get Your Leader to Notice Your Potential?

I have the pleasure of working with a collaborative group of consultants who regularly share best practices and challenging questions. Recently I posted my response to one of their tough questions: What do you do when you feel your hackles rising? Today I’m posting their helpful responses to this tough question I tackled recently with...

Make A Difference: Accept People as They Are
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Make A Difference: Accept People as They Are

Accepting people as they are – without asking them to change – is one of the most important things you can do to cultivate positive relationships. It sounds simple, but it’s not. Sometimes – with some people (you can probably think of one or two right now) – it’s much easier said than done. But...

Make A Difference: Get to Know Your Employees
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Make A Difference: Get to Know Your Employees

Managers account for at least 75% of the reasons people give for voluntarily leaving their job (source). That’s great evidence for the old adage: People don’t leave companies; they leave managers. You can be a different kind of manager – one who makes people want to stay. Cultivating strong, positive relationships with the people you...