Category: Selection

Transforming the Candidate Experience: Talent Acquisition Institute Conference Recap
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Transforming the Candidate Experience: Talent Acquisition Institute Conference Recap

In his opening address to the Talent Acquisition Institute conference in May, Checkster CEO Yves Lemusi reported the top three priorities to conference attendees, according to polling results: Candidate Sourcing Diversity and Inclusion Candidate Experience In attendance in San Antonio were Talent Acquisition leaders from across the country representing industries from healthcare, banking and insurance...

The Key to Outstanding Customer Service
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The Key to Outstanding Customer Service

Ask leaders about what issues concern them most, and “customer service” is routinely among the top two or three items they mention — regardless of industry. Such a top priority among leaders should lead to superb customer service scores, right? Of course, it is not. Invariably, we run into situations where we receive bad service....

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Why Are Hiring Decisions More Important Than Training Programs?

I was invited to give a presentation for a very large, prominent software company at a conference of help desk managers from all over the world, and the topic was creating a better customer experience. Different presenters focused on different ways to achieve this improvement. Some, for instance, focused on how to reduce wait time by...

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Improve Your Talent Pipeline and Manage Your High Potentials – The Purpose Behind Leadership (Part 7 of 7)

There is nothing more important for the long-term success of your team, department and company than identifying your pipeline and managing your high potentials. Whether you are thinking about who to promote, how to identify your successor or how to be a better manager, this list of things to consider along with some key questions...

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Improve Your Talent Pipeline and Manage Your High Potentials – Leadership: Do They Want It and Are They Ready? (Part 5 of 7)

There is nothing more important for the long-term success of your team, department and company than identifying your pipeline and managing your high potentials. Whether you are thinking about who to promote, how to identify your successor or how to be a better manager, this list of things to consider along with some key questions...

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Improve Your Talent Pipeline and Manage Your High Potentials – Leadership Attention to Talent (Part 4 of 7)

There is nothing more important for the long-term success of your team, department and company than identifying your pipeline and managing your high potentials. Whether you are thinking about who to promote, how to identify your successor or how to be a better manager, this list of things to consider along with some key questions...

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Improve Your Talent Pipeline and Manage Your High Potentials – Politicians vs. Performers (Part 3 of 7)

There is nothing more important for the long-term success of your team, department and company than identifying your pipeline and managing your high potentials. Whether you are thinking about who to promote, how to identify your successor or how to be a better manager, this list of things to consider along with some key questions...

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Improve Your Talent Pipeline and Manage Your High Potentials – Developing Your Subject-Matter Experts (SMEs) (Part 2 of 7)

There is nothing more important for the long-term success of your team, department and company than identifying your pipeline and managing your high potentials. Whether you are thinking about who to promote, how to identify your successor or how to be a better manager, this list of things to consider along with some key questions...

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Improve Your Talent Pipeline and Manage Your High Potentials – Where You’re Spending Your Time (Part 1 of 7)

There is nothing more important for the long-term success of your team, department and company than identifying your pipeline and managing your high potentials. Whether you are thinking about who to promote, how to identify your successor or how to be a better manager, this list of things to consider along with some key questions...