Tag: Scott Whiteford

Combating Discrimination in Leadership, with Dr. Scott Whiteford
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Combating Discrimination in Leadership, with Dr. Scott Whiteford

In previous episodes, we’ve talked about the importance of creating a diverse and inclusive workforce. It has been proven to create a competitive advantage by increasing organizations’ financial performance, innovation and workplace culture. This episode, we’ll talk about diversity — specifically in leadership positions — and how C-suites are not often representative of their respective...

The Key to Outstanding Customer Service
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The Key to Outstanding Customer Service

Ask leaders about what issues concern them most, and “customer service” is routinely among the top two or three items they mention — regardless of industry. Such a top priority among leaders should lead to superb customer service scores, right? Of course, it is not. Invariably, we run into situations where we receive bad service....