Many organizations have a succession planning process for top executives, but they overlook the lower levels. A robust system would identify entry-level employees who have the talent to be great supervisors, supervisors who can become great department heads, and so on. You’d wind up with a vertical slice of high potential future leaders. Unfortunately, most organizations don’t invest much to identify and develop mid-level managers. The goal of this post is to help you realize the magnitude of the opportunity here.
What would happen if everybody in your organization had a great supervisor? I’ll tell what would happen. Engagement and retention would improve, quality and productivity would improve, and customer loyalty would improve. Those outcomes would increase revenue and decrease costs. Investing money identifying and developing great mid-level managers has the potential to deliver a huge ROI.
The success of your mid-level development program will depend more on who you enroll than on the quality of the development experiences. Regrettably, most organizations aren’t very good at identifying people with the potential to become great supervisors and department heads. They rely on performance metrics that have absolutely nothing to do with leadership potential. The most common example is promoting the number one sales rep to sales manager. The ability to close a lot of sales has nothing to do with the ability to manage others. When a person is assuming a brand new set of responsibilities, past performance does not predict future performance.
What if you became world-class at spotting leadership potential in entry-level employees? You can accomplish this with properly designed psychometric assessments. Then you can look an employee in the eye and say, “Don’t go anywhere. You’re the future of our organization. We see your potential and we’re going to invest in you.”
If you commit to this, you’ll gain a reputation for developing people, empowering them to move forward in their careers. You’ll attract more entry-level applicants with leadership potential, thus increasing your pool of possible mid-level leaders. As you identify and develop better supervisors and department heads your pool of potential senior leaders will increase. In addition to the other benefits I’ve mentioned, these leaders will have grown up in your culture. They’ll know what your stand for. They’ll naturally enliven your core values.
Improving your ability to identify and develop mid-level supervisors presents a considerable opportunity to drive the success and growth of your organization. I hope you go for it. If your organization is already doing this, I’d love it if you shared your lessons learned.
Thanks for reading. As always, I’m interested in your thoughts.