The Way You Should Be Treated: How Human Resources Leads the Way in Customer Satisfaction

Many organizations say their people are their most important asset, yet few organizations walk the talk. ProHealth Care is building a Talent-Based Organization ® through selecting, developing and analyzing their current workforce to plan for the future.

Key takeaways include:

  • Incorporate analytics to build a succession plan
  • Create strategic ways to select and develop employees
  • Lead the charge in improving the customer experience