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Talent Online® Assessment Results Correlate with Productivity

Image To understand the talents of individuals in customer service and support roles within this technology company, employees took the Customer Service Talent Online® Assessment (TOASM). Their Top Performers outperformed Contrast Performers in both Internal and External Quality metrics. This technology company’s top quartile of talent have 4.21% higher Internal Quality and 7.8% higher External Quality than the bottom quartile of talent.

QUALITY PERFORMANCE
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  • CONCEPT : Performance Return on
    Investment (ROI)
  • ASSESSMENT : Customer Service Talent Online® Assessment TOASM
  • INDUSTRY : Technology
  • COMPANY : Technology Company

TOA RESULTS CAN BE USED TOACCURATELY PREDICT PRODUCTIVITY AND QUALITY

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Customer Service TOA scores are significantly correlated with Internal and External Quality metrics, along with supervisor ratings of on-the-job performance.