When the need for a performance improvement plan (PIP) arises, it is important to look at the underlying factors. The root-cause of the situation may not be as easy as “performance.” Instead, it may begin at the onset of the individual’s tenure. Three basic steps exist to a strong performance improvement plan: Has the team...
Whether you’re starting a small business or taking your talents to one, you know this is the place where your dream to create change and more directly impact your customer can really take off. Of course, a small business means lots of hard work — don’t be surprised if you have to take on several...
This very intriguing question was posted by ANOOPA NARAYANAN, PhD scholar at Cochin University of Science and Technology. I think the answer is, “Yes.” Some talent management practices will create morale issues for some employees. My question is: What should we do about it? As usual, I don’t believe I have THE answer, but here...
Ask leaders about what issues concern them most, and “customer service” is routinely among the top two or three items they mention — regardless of industry. Such a top priority among leaders should lead to superb customer service scores, right? Of course, it is not. Invariably, we run into situations where we receive bad service....
Many leaders used to do the job of the people they’re coaching. And those leaders often were very successful in that job, and they’ve developed the belief that they know THE way to achieve success. Many sales training programs are based on this sort of belief. The limitation of this belief is that trainer or...
As a leader you’re responsible to help your direct reports improve their performance. A big part of that involves coaching. Unfortunately, the term “coaching” has taken on a negative connotation in many organizations. To mention that a person is receiving “coaching and counseling” is, sadly, not a good thing. That’s because “coaching and counseling” is...
