Unlock Retail Excellence with Data-Driven Strategies
Retail success relies on the right people in the right roles. With Talent Plus, identify and develop top talent to boost sales, elevate customer experiences and strengthen team engagement through science-backed solutions.
Talent Plus has a Legacy of Long-Term Partnerships with Leading Retail Organizations
How Talent Plus Helps You Build the Best Retail Teams
Successful retail businesses have three things in common: great customer service, efficient operations and engaged employees. Talent Plus helps retail businesses select, train and develop top-performing teams that drive sales and improve customer loyalty.
Retail Assessments
Selecting the right employees improves customer satisfaction, store efficiency and long-term retention. Our data-driven assessments help you select candidates with the skills to boost sales and enhance brand experience for every customer who steps into your store.
- Role-Specific Selection: Our retail-specific assessments match candidates to positions such as sales associates, cashiers, store managers and customer service representatives.
- Predictive Hiring Data: Our tools provide data-backed insights into how employees will perform in sales and service roles.
- Strengths Identification: Identify employees who naturally excel in customer engagement, teamwork and efficiency.
Retail Team Development
The right team will deliver outstanding service and increase sales. Talent Plus helps retail organizations strengthen team dynamics and improve company culture so you can develop a team that works.
- Strengths-Based Team Building: Build teams where each employee’s skills complement one another for better sales and customer service.
- Collaborative Problem Solving: Equip retail teams to professionally handle customer concerns, team challenges and high-stress environments.
- Performance Optimization: Improve sales efficiency, reduce checkout times and streamline store operations.
Retail Leadership Development
Strong leadership in retail improves employee performance, retention and store success. Talent Plus helps you develop leaders who inspire teams and enhance operations.
- Leadership Coaching: Personalized coaching refines leadership skills in management, merchandising and customer service.
- Succession Planning: Build a strong pipeline of future store managers and corporate leaders for ongoing success.
- Leadership 360 Assessments: Gain insights to strengthen leadership impact and improve business strategy.
Success Stories in Retail
Talent Plus Solutions Result in Dramatic Decreases in Turnover
When a client partner with over 600 stores implemented Talent Plus’ Quality Selection Process (QSP), turnover was reduced by 29%, 16% and 7% for hourly associates, all management and store managers, respectively.
Talent Predicts Current and Longitudinal Sales Excellence
The Talent Plus Sales Associate TOA predicts who will have higher longitudinal sales, higher sales overall, and individuals who are more likely to be top performers in the sales organization. Improved ROI can be achieved by selecting Recommended Client Advisors and holding out for top talent on the Sales Associate TOA.
By doing just this, our client’s Recommended Client Advisors consistently performed above average in sales year-over-year, while those Not Recommended consistently performed below average.
Coaching to Talent Drives Sales
A client partner wanted to gauge their capacity for sales growth among eight stores focusing on strengths management. A strengths-based coaching session was provided by a consultant, which focused on helping team leaders coach team members based off of their talents.
On average, the percent to plan for all stores increased by 6% after the coaching session. Some individual stores saw growth in the double digits, with one achieving a 42% increase in percent to plan.
Why Choose
Talent Plus?
Top retail brands trust Talent Plus to transform their talent strategies. Here's why:
Talent Plus has over 35 years of experience in retail talent selection and development.
Data Driven
Our research-backed assessments are based on extensive data, providing actionable insights into retail candidates’ potential.
Proven Success
Talent Plus clients consistently report higher employee engagement, retention and profitability along with higher client satisfaction.
Comprehensive Talent Development
From onboarding to leadership training, Talent Plus offers a complete suite of tools to help your team grow and succeed.
Award Winning
Modern Healthcare named us as one of the 2024 Best Places to Work in Healthcare.
Retail-Specific Challenges We Address
Retail is a fast-moving industry with unique challenges. Here’s how partnering with Talent Plus has made a difference.
$11M
increase in sales
10%
decrease in sales associate turnover
$100,000
in additional revenue
Developing and Retaining Retail Talent
Attracting great employees is only the beginning. Investing in their growth leads to stronger engagement, lower turnover and long-term success.
Blog January 09, 2025
Turn Retail Jobs into Careers with Recognition That Resonates
Explore effective strategies for employee retention in retail to motivate and engage your team with personalized recognition.
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Talent Plus 
Blog December 15, 2023
Beyond the Break Room — Employee Retention in Retail
Explore effective strategies for employee retention in retail to build a strong and motivated team while enhancing customer service.
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Blog November 13, 2023
Advance Retail Employee Development With the Talent Card
Unlock potential with retail employee development. Learn how to enhance skills and boost store performance effectively.
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Scott C. Whiteford, Ph.D. 
How We Partner
Contact Us Today
If you're ready to build a service-driven, high-performing retail team, contact Talent Plus to get started.
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Frequently Asked Questions
Talent Plus is the premier global human resources consulting firm and the leading partner in building and sustaining high-performing, fully engaged cultures through talent selection, development and analytics. Each day, Talent Plus colleagues partner with clients around the globe in multiple languages, exceeding their expectations and creating a measurable impact on their business.
