Category: Blog

#HRHealthcare: Selecting for Power Skills
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#HRHealthcare: Selecting for Power Skills

Senior industry experts from hospitals and health systems across the nation gathered in Austin, Texas, to share their latest tools and insights around the theme Build a Winning People Strategy. A phrase heard consistently during the two days of keynote presentations, panel discussions and collaborative roundtables was “select for power skills.” Also known as “soft...

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From the Vault: Have You Re-discovered The Peter Principle?

Adam Vaccaro posted an excellent article on the Inc. Website entitled, “High Performance Is Not the Same as High Potential.” Click here to read it. This distinction was the topic of a wonderful book written by Laurence Peter and Raymond Hull in 1969 entitled, “The Peter Principle: Why Things Always Go Wrong.” Peter observed that companies...

From the Vault: Will talent management practices create morale issues for employees who are not identified as talented?
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From the Vault: Will talent management practices create morale issues for employees who are not identified as talented?

This very intriguing question was posted by ANOOPA NARAYANAN, PhD scholar at Cochin University of Science and Technology. I think the answer is, “Yes.” Some talent management practices will create morale issues for some employees. My question is: What should we do about it? As usual, I don’t believe I have THE answer, but here...

Transforming the Candidate Experience: Talent Acquisition Institute Conference Recap
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Transforming the Candidate Experience: Talent Acquisition Institute Conference Recap

In his opening address to the Talent Acquisition Institute conference in May, Checkster CEO Yves Lemusi reported the top three priorities to conference attendees, according to polling results: Candidate Sourcing Diversity and Inclusion Candidate Experience In attendance in San Antonio were Talent Acquisition leaders from across the country representing industries from healthcare, banking and insurance...

The Key to Outstanding Customer Service
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The Key to Outstanding Customer Service

Ask leaders about what issues concern them most, and “customer service” is routinely among the top two or three items they mention — regardless of industry. Such a top priority among leaders should lead to superb customer service scores, right? Of course, it is not. Invariably, we run into situations where we receive bad service....

From the Vault: You Could Fire The Person, But Should You?
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From the Vault: You Could Fire The Person, But Should You?

This story occurred when I was General Manager of a luxury hotel. It was Christmas season. Our hotel was elegantly decorated within an inch of its life. We had roaring fireplaces filling the atmosphere with warmth and that wonderful aroma you can only get from burning real wood. We had live Christmas music. Every function...

#PX2019: Taking the Beryl Institute Patient Experience Conference One Step Further
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#PX2019: Taking the Beryl Institute Patient Experience Conference One Step Further

  Talent Plus ® attended the 2019 Patient Experience Conference by The Beryl Institute. This series takes a closer look at challenges healthcare professionals face today and conference takeaways. ”To Care is Human” — or is it? This year’s Beryl Institute Patient Experience Conference provided exceptional examples of what happens when patients and their family...

#PX2019: “Pedal to the Metal: How to Improve Patient Experience in 60 Days”
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#PX2019: “Pedal to the Metal: How to Improve Patient Experience in 60 Days”

  Talent Plus ® attended the 2019 Patient Experience Conference by The Beryl Institute. This series takes a closer look at challenges healthcare professionals face today and conference takeaways. Two years ago, the Academic Medical Center, Froedtert Hospital realized how engaging staff results in extraordinary changes in the patient experience.   Aamer Ahmed, Director of Patient...

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From the Vault: Will Your Next Hire Improve Your Team?

Every time someone leaves you’re presented with the opportunity to select someone who has the potential to improve your team’s capacity to excel. Of course you’re looking for an individual whose credentials, experience and past accomplishments indicate the potential for excellence. But what about the question of fit? .

#PX2019: Best 10 Tweets
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#PX2019: Best 10 Tweets

Talent Plus ® attended the 2019 Patient Experience Conference by The Beryl Institute. This series takes a closer look at challenges healthcare professionals face today and conference takeaways. For three days, healthcare professionals gathered in Dallas with the sole mission to find ways to collaborate and learn new ways to enhance the patient experience for...