This story occurred when I was General Manager of a luxury hotel. It was Christmas season. Our hotel was elegantly decorated within an inch of its life. We had roaring fireplaces filling the atmosphere with warmth and that wonderful aroma you can only get from burning real wood. We had live Christmas music. Every function...
Talent Plus ® attended the 2019 Patient Experience Conference by The Beryl Institute. This series takes a closer look at challenges healthcare professionals face today and conference takeaways. ”To Care is Human” — or is it? This year’s Beryl Institute Patient Experience Conference provided exceptional examples of what happens when patients and their family...
Talent Plus ® attended the 2019 Patient Experience Conference by The Beryl Institute. This series takes a closer look at challenges healthcare professionals face today and conference takeaways. Two years ago, the Academic Medical Center, Froedtert Hospital realized how engaging staff results in extraordinary changes in the patient experience. Aamer Ahmed, Director of Patient...
Talent Plus ® attended the 2019 Patient Experience Conference by The Beryl Institute. This series takes a closer look at challenges healthcare professionals face today and conference takeaways. For three days, healthcare professionals gathered in Dallas with the sole mission to find ways to collaborate and learn new ways to enhance the patient experience for...
Have you seen Office Space? I just saw it. I know, I’m only a couple of decades behind its 1999 premiere. The movie has achieved cult classic status – proof positive: it’s playing now, 20 years later, at my local Alamo Drafthouse. Sadly, Office Space is so funny because its central theme of horrible bosses...
If you’re like the vast majority of workers — 70% based on a survey by IWG — you work from somewhere other than your company’s office at least one day a week. Other research from Stanford suggests telecommuting boosts productivity while reducing both turnover and costs for organizations. But working from home (or your local...
Proficiency in critical thinking is considered by many authorities to be a major goal of higher education. It’s often taken as an indicator of intelligence. And the practice of critical thinking is emphasized — for good reason — in numerous professions. This link takes you to definitions posted on the website The Critical Thinking Community....
This question comes up repeatedly, especially with new managers and supervisors. Few people enjoy delivering bad news, so some people try to avoid the conversation altogether, and some go too far in their attempt to soften the blow. Either of these approaches can make the situation worse for the candidate and for your organization. You...
When coaching leaders, I often begin our first meeting by asking this question. Actually, it is my second question. My first question is, “What three words would you use to describe a great leader?” As I wrote in my article, “Sociology of Leadership,” over 99 percent of responses focused on talents; whereas, less than one...
We are conditioned to value the traits of more extraverted individuals. As described in Quiet by Susan Cain, extraversion became the cultural ideal at the beginning of the 21st century. “Stunning,” “dominant,” “forceful,” “energetic” and “magnetic” quickly became the ideal characteristics as people sought to excel in the new workplace. Companies began to hire for...
