Category: Leadership

5 Things You Must Do for an Engaging Workforce
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5 Things You Must Do for an Engaging Workforce

By 2020, millennials will make up more than one third of the global workforce and the labor market will soon welcome an emerging group of young talent called Generation Z (born from 1996 onwards). In addition, Singapore has the highest life expectancy in the world at 82.7 years. By 2030, one in five people in...

Steps for Strong PIPs (Performance Improvement Plans)
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Steps for Strong PIPs (Performance Improvement Plans)

When the need for a performance improvement plan (PIP) arises, it is important to look at the underlying factors. The root-cause of the situation may not be as easy as “performance.” Instead, it may begin at the onset of the individual’s tenure. Three basic steps exist to a strong performance improvement plan: Has the team...

14 Signs of a Great Manager
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14 Signs of a Great Manager

Managers have a lasting effect on teams they lead. The right manager perfectly balances their own talents with the talents of the people they manage. But how do you find a good manager? Fortunately, we know how to spot them! In the past 30-plus years, we have assessed over 330,000 managers giving us insight to...

From the Vault: You Could Fire The Person, But Should You?
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From the Vault: You Could Fire The Person, But Should You?

This story occurred when I was General Manager of a luxury hotel. It was Christmas season. Our hotel was elegantly decorated within an inch of its life. We had roaring fireplaces filling the atmosphere with warmth and that wonderful aroma you can only get from burning real wood. We had live Christmas music. Every function...

Thinking Critically About Critical Thinking
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Thinking Critically About Critical Thinking

Proficiency in critical thinking is considered by many authorities to be a major goal of higher education. It’s often taken as an indicator of intelligence. And the practice of critical thinking is emphasized — for good reason — in numerous professions. This link takes you to definitions posted on the website The Critical Thinking Community....

Make A Difference: Optimize Fit
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Make A Difference: Optimize Fit

Let’s take a couple of behaviors that are almost universally seen as negative – beating people up and lying. Can you think of any kinds of roles in which beating people up is actually considered a good behavior that can drive success?

Make A Difference: Coach to Improve Performance
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Make A Difference: Coach to Improve Performance

In business, every day is game day and coaching happens in real time. The best managers are constantly coaching, and there are better and worse ways to go about that coaching. Listen in as Larry Sternberg, Kimberly Shirk and I move in and out of sports and business examples to discuss questions like these:

Make A Difference: Help People Self-Actualize
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Make A Difference: Help People Self-Actualize

Managers who make a difference achieve more than just business results. They make a positive difference in the lives of the people they manage. The pinnacle of managing to make a difference is helping people self-actualize. Self-actualization is self-fulfillment. It looks different for everyone because everyone has a different set of talents, a different configuration...

Make A Difference: Abandon the Follow Shirley Method
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Make A Difference: Abandon the Follow Shirley Method

The Follow Shirley Method? Whenever we talk about this topic, we get quizzical looks at first. Maybe you’ve never heard it called by that name, but you’ve been the victim of this training method at least once in your career. You arrive on the first day of your new job, your supervisor looks a little...

Make A Difference: Embrace the Ebb and Flow of Relationships
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Make A Difference: Embrace the Ebb and Flow of Relationships

Are you still living with the fantasy that relationships should be 50/50? If you want to be a manager who makes a difference, we encourage you to embrace the reality that relationships ebb and flow. Some days relationship investments from the two parties might be 60/40. Other days they might be 30/70. And over time...