Tag: selection

Steps for Strong PIPs (Performance Improvement Plans)
Post

Steps for Strong PIPs (Performance Improvement Plans)

When the need for a performance improvement plan (PIP) arises, it is important to look at the underlying factors. The root-cause of the situation may not be as easy as “performance.” Instead, it may begin at the onset of the individual’s tenure. Three basic steps exist to a strong performance improvement plan: Has the team...

9 Things Every Successful Small Business Does
Post

9 Things Every Successful Small Business Does

Whether you’re starting a small business or taking your talents to one, you know this is the place where your dream to create change and more directly impact your customer can really take off. Of course, a small business means lots of hard work — don’t be surprised if you have to take on several...

Transforming the Candidate Experience: Talent Acquisition Institute Conference Recap
Post

Transforming the Candidate Experience: Talent Acquisition Institute Conference Recap

In his opening address to the Talent Acquisition Institute conference in May, Checkster CEO Yves Lemusi reported the top three priorities to conference attendees, according to polling results: Candidate Sourcing Diversity and Inclusion Candidate Experience In attendance in San Antonio were Talent Acquisition leaders from across the country representing industries from healthcare, banking and insurance...

The Key to Outstanding Customer Service
Post

The Key to Outstanding Customer Service

Ask leaders about what issues concern them most, and “customer service” is routinely among the top two or three items they mention — regardless of industry. Such a top priority among leaders should lead to superb customer service scores, right? Of course, it is not. Invariably, we run into situations where we receive bad service....

Post

From the Vault: Will Your Next Hire Improve Your Team?

Every time someone leaves you’re presented with the opportunity to select someone who has the potential to improve your team’s capacity to excel. Of course you’re looking for an individual whose credentials, experience and past accomplishments indicate the potential for excellence. But what about the question of fit? .