At Talent Plus we are committed to a society that is diverse, inclusive, caring, respectful and insanely curious. This applies not only to our family of colleagues, partners and clients, but also to the perspectives shared among us. Through our internal and guest blog series, we celebrate thought leadership and “know how,” that by building relationships and expanding our...
The most important driver of a person’s on-the-job engagement can be attributed to your effectiveness as their leader. Shifting priorities away from your people, particularly when they may need it most, can create unintended consequences.
Emerging technologies mean the “war for talent” has never been more ferocious. The candidate pool is growing but the number of people who possess raw, natural talent remains small and elusive. Only those who take steps to identify talent both within and outside of their organizations will stay ahead of the competition and thrive in...
Ask leaders about what issues concern them most, and “customer service” is routinely among the top two or three items they mention — regardless of industry. Such a top priority among leaders should lead to superb customer service scores, right? Of course, it is not. Invariably, we run into situations where we receive bad service....
