![](https://talentplus.com/wp-content/uploads/2019/04/AdobeStock_192948765-scaled.jpeg)
Talent Plus ® attended the 2019 Patient Experience Conference by The Beryl Institute. This series takes a closer look at challenges healthcare professionals face today and conference takeaways.
For three days, healthcare professionals gathered in Dallas with the sole mission to find ways to collaborate and learn new ways to enhance the patient experience for individuals seeking care at their facilities.
Here’s the recap of in-depth insights and inspiration on Twitter from #PX2019.
#10 Patient Experience, Defined
The Beryl Institute sets the stage for the conference with a definition that gets straight to the point:
The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
#9 Service Recovery Barriers
Carol Santalucia, MBA, Director of Service Excellence and Culture at Cleveland Clinic, presented on making right when things go wrong.
#8 Why? Because I Said I Would
Presenter Alex Sheen — a trending topic throughout the conference — shared how the loss of his father sparked an idea: because I said I would, a nonprofit, has had a hand in 9.81 millions promises kept.
#7 Work Hard, Play Hard
The conference was not all business. Arkansas Children’s Hospital flaunts its culture where team members are close — six-people-in-an-Uber close.
#6 Diversity
As a result of implementing a cultural advisory panel, Children’s Mercy Hospital increased bilingual physician hires, improved hospital signage to include multiple languages and began providing more diverse food options.
#5 Numbers, Numbers, Numbers
Nothing drives home the point of how much information we are expected to take in like this slide Dr. Amanda Montalbano captured.
We have a lot of data, what are we going to do with it? #PX2019 pic.twitter.com/vTqJLRKH15
— Amanda Montalbano (@MrsDrMonty) April 4, 2019
#4 Rana Awdish’s Poignant Message to Doctors
Awdish’s experience with a critical illness discussed in her best-selling memoir, In Shock, led to a career devoted to improving empathy through connection and communication.
#3 Building Trust
A word to the wise: Trust is built upon competence and character. Do your team members have a natural talent for caring, honesty, transparency, fairness, openness and authenticity?
#2 Why Compassion is Critical
Darwin’s position: communities with the largest number of compassionate members flourish best.
#1 Compassion Heals
This quote sums up PX2019 perfectly.
—Jessica Reiser and Nia Nielsen attended the Beryl Patient Experience Conference in Dallas, Texas, April 2019. Reiser is the health care consultant business developer at Talent Plus. Nielsen is a brand strategist at Talent Plus.
![Talent Plus](https://talentplus.com/wp-content/uploads/2024/07/talent-plus-pink-plus-large.png)
Talent Plus
Talent Plus is a team of industry experts who collaborate to deliver insightful and impactful content. Our blogs are designed to provide practical advice and fresh perspectives, helping you stay informed and ahead of the curve.
Latest Posts: Blog
![Employee check-in at work](https://talentplus.com/wp-content/uploads/2024/08/AdobeStock_438423006-1024x683.jpeg)
Blog August 27, 2024
Get Ready: Make Your Mid-Year Check-In Matter
Increase communication and build trust with an effective check-in. Learn how to have a productive conversation with our employee check-in template.
Read More![successful team at work](https://talentplus.com/wp-content/uploads/2024/07/AdobeStock_373511095-1024x612.jpeg)
Blog July 24, 2024
Go for the Teamwork Gold
Discover the keys to building engaged workplace teams. Learn how coaching strategies can unlock your work team's full potential.
Read More![](https://talentplus.com/wp-content/uploads/2022/01/AdobeStock_330620035.jpeg)
Blog July 18, 2024
Let’s Talk About You: The Importance of Career Investment Discussions
We discuss the importance of Career Investment Discussions (CIDs) and how they can help you better invest in your team members.
Read More![Individual taking a Talent Plus Talent Online Assessment](https://talentplus.com/wp-content/uploads/2024/05/AdobeStock_428958176-1024x576.jpeg)
Blog June 20, 2024
Integrating Talent Plus Assessments with Your Applicant Tracking System (ATS)
Learn how integrating Talent Plus assessments into your ATS can streamline your talent acquisition process and improve candidate volume.
Read More![Mother with two kids on school break working at home.](https://talentplus.com/wp-content/uploads/2023/08/AdobeStock_399389692-1024x683.jpeg)
Blog June 03, 2024
How Workplaces Can Support Working Parents During Summer Break
Summer breaks rarely match up with work schedules, affecting working parents. Leaders must adapt & accommodate or risk losing good employees.
Read More![Employee engagement at work](https://talentplus.com/wp-content/uploads/2024/05/AdobeStock_322543323-1024x683.jpeg)
Blog May 14, 2024
The Intersection Between Planning and Engagement
Learn how succession planning and employee engagement are interconnected and how they can drive organizational success.
Read More