Carling Whetter was used to very specific calls from guests as a front desk agent at The Hotel at Auburn University. One morning, though, the guest at the other end had a more urgent tone about her request.
Category: Articles
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Resist the Temptation to Take Control
Human error is ever present. People make mistakes. Sometimes a mistake will cause a lot of problems for one or more customers, and might well cause additional problems for the organization. Too often, after a mistake of this sort happens, a manager will decide that she must micromanage that situation to make sure the mistake...
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How to Win the War for Talent in Senior Care
Within the next 10 years the need for senior care professionals will increase dramatically. What is driving this growing need and what can you do to compete for talent in the industry?
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Five Steps to Improved Employee Development and Corporate Success
At Talent Plus, our focus has always been on selecting and developing top performers so organizations can experience exponential growth. At the heart of this mission is our personal development plans, which help individuals at every level improve productivity and succeed in their roles.
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Why SBM Should Be Part of Your TM Strategy
Every organization employs some type of talent management strategy, process and/or tool, whether it is a large organization with different teams focused on selection, on boarding, development and progression, or just a small business with limited resources trying to attract enough of the right people to keep operations running smoothly and customers happy.
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How Do You Create a Leadership Pipeline?
Do you have a succession plan in place for your organization? Read this article, “How Do You Create a Leadership Pipeline?,” to learn more about how to develop an outstanding talent pipeline and succession plan. Kim Turnage, Ph.D. will take you through the key questions – Who should we be looking to build a strong...
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Positivity and Mirror Neurons at Work in the Workplace
Download this article to learn why mimicry can be beneficial. In this article, Talent Plus ® Management and Leadership Consultant, Brent Proulx, discusses what scientists are calling MIrror Neurons and why they are beneficial. “Brain science is a wonderful thing for its ability to directly impact our lives in significant ways that we often don’t even...
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