Make a Difference: The 80/20/80 Rule on Recognition and Performance

Talent Plus Talent Plus

October 16, 2017 Blog Engagement

Are recognition and appreciation embedded into your organization’s culture?

Before you answer, here’s something you should know:

  • 80% of senior leaders think their employees are being recognized at least monthly.
  • But only about 20% of individual contributors say they actually receive recognition that often.


And that’s not all. We promised an 80/20/80 Rule. Here’s the other 80 (from that same source):

  • 80% of people say they would work harder for a more appreciative manager

How much harder? One study suggests people would work as much as 50% harder for that more appreciative manager.

What would happen if the people you manage worked 50% harder?

So there’s your 80/20/80 Rule. The 20 signals a huge disconnect. And if leaders can close the loop on that disconnect by actually delivering the kind of recognition they think they are, it can drive increased performance, productivity and profitability.

THAT’S managing to make a difference!

Everyone knows what recognition and appreciation look like and feel like. But are you intentional enough about delivering it? We’ve got some ideas for you. Listen to the podcast (or get the book) and learn more about:

  • Even more research around gratitude at work (you might be surprised at just how unlikely people are to thank their coworkers)
  • What it means to shape a culture of recognition and appreciation
  • The Positive to Negative Ratio and how to find the sweet spot as a manager
  • Specific ways (that won’t cost you a dime) to recognize and appreciate people – plus a few that will cost more but can yield significant returns
  • How to address this attitude from naysayers: All this focus on appreciation and recognition is just another example of millennials who think they need a trophy for showing up to work.”

On all our podcasts and blog posts, you have an opportunity to talk back to us through comments and emails. We hope to hear from you! Until next time, manage to make a difference every day!

+ Larry Sternberg, J.D. and Kim Turnage, Ph.D.


This post highlights Chapter 51 from Managing to Make a Difference (Wiley), a handbook for hitting the sweet spot of middle management. Next up: Emotionally Rehire People. Connect with Kim Turnage and Larry Sternberg on LinkedIn to see their latest updates.

Talent Plus

Talent Plus

Talent Plus is a team of industry experts who collaborate to deliver insightful and impactful content. Our blogs are designed to provide practical advice and fresh perspectives, helping you stay informed and ahead of the curve.

Latest Posts: Blog

Onboarding a new manager to a team

Blog October 22, 2024

Get Ready: Onboarding a Team Manager 

Discover the importance of effective onboarding for new managers. Learn how to maintain team culture while fostering growth and trust.

Talent Plus Talent Plus

Read More
30-60-90 day employee onboarding

Blog September 12, 2024

Get Ready: Building a 30 60 90 Day Onboarding Plan

Boost employee engagement and productivity with a well-crafted 30 60 90 day onboarding plan. Set new hires up for success from day one.

Talent Plus Talent Plus

Read More
Engaged Employees at Work

Blog September 09, 2024

Employee Engagement Strategies

Unlock the power of employee engagement strategies to boost productivity, retention and your organization's bottom line.

Talent Plus Talent Plus

Read More
Employee check-in at work

Blog August 27, 2024

Get Ready: Make Your Mid-Year Check-In Matter

Increase communication and build trust with an effective check-in. Learn how to have a productive conversation with our employee check-in template.

Talent Plus Talent Plus

Read More
successful team at work

Blog July 24, 2024

Go for the Teamwork Gold 

Discover the keys to building engaged workplace teams. Learn how coaching strategies can unlock your work team's full potential.

Talent Plus Talent Plus

Read More

Blog July 18, 2024

Let’s Talk About You: The Importance of Career Investment Discussions

We discuss the importance of Career Investment Discussions (CIDs) and how they can help you better invest in your team members.

Talent Plus Talent Plus

Read More