Hotel Opening with Record Low Turnover in First Year
Retaining Talent in a Competitive Market
A hotel management company opened a new hotel using the Talent Plus hospitality assessments to select each employee. The goal of the project was to select only the best people into the hotel in order to compete in a dense hospitality market.
Company Details
Concept:
Retaining Talent in a Competitive Market
Solution:
Front of House and Heart of House Talent Online ® Assessment (TOA ®)
Industry:
Hospitality
Company:
Southeast Hotel Management Company
Our impact
Hotel Opening with Record Low Turnover in First Year
The American Hotel and Motel Association estimates average annual turnover to be between 60-300%. The results of the study showed turnover of 22% and 30% annualized in the first three months.
This company continues to select hospitality employees with exceptional guest service using The Science of Talent ®. Results indicate that despite challenges, the hotel opening yielded positive results, including positive customer interaction and service recovery. At the time of this study, this hotel dominated in a highly competitive market, ranking #2 on Trip Advisor Star Report.
Malpractice Claims Paid (In Thousands)
Turnover Rate
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