A luxury beauty retailer client partner estimated the cost of turnover per consultant at $5,000. The client partner began using the Field Executive Interview with a goal of reducing turnover among front-line consultants by 30 percent. The relationship between the talent of the leader and the level of turnover was one of the factors examined. Account executive talent was compared to the turnover of their area.

Account executives with less than 30 percent turnover were significantly more talented than those with higher turnover*. If all account executives had top talent scores, there would be a total of $1.6 million in savings.