Craft Unforgettable Experiences with a Winning Team
Exceptional hospitality starts with exceptional people. The right employees turn a stay into an experience, a meal into a memory and a guest into a lifelong relationship.
Talent Plus has a Legacy of Long-Term Partnerships with Leading Hospitality Organizations
How Talent Plus Solutions Build Exceptional Hospitality Teams
Success in hospitality depends on outstanding guest experiences and seamless service. Talent Plus helps hotels, resorts and hospitality organizations build high-performing teams that get to the heart of guest satisfaction.
Hospitality Assessments
Tailored assessments match candidates to key roles from your leadership and management teams to front desk agents and housekeeping.
- Role-Specific Selection: Tailored assessments match candidates to key roles from your leadership and management teams to front desk agents and housekeeping.
- Predictive Hiring Data: Our insights help you select employees who deliver consistently high-quality service and guest satisfaction.
- Strengths Identification: We help you make the most of each employee’s natural abilities in customer engagement, problem solving and efficiency.
Hospitality Team Development
A well-trained, cohesive team is essential for smooth operations and outstanding guest experiences. Talent Plus helps you develop service-driven teams that work together to exceed expectations.
- Strengths-Based Team Building: Build teams where each employee’s strengths mean operational excellence and guest satisfaction.
- Collaborative Problem Solving: Equip hospitality teams to effectively handle high-pressure situations, guest concerns and internal challenges.
- Performance Optimization: Identify and close service gaps, improve efficiency and develop productive teams.
Hospitality Leadership Development
Talent Plus equips hospitality managers and executives with the tools to lead with confidence and strategy.
- Leadership Coaching: Personalized coaching helps managers and executives refine their skills.
- Succession Planning: Build a pipeline of strong leaders who can sustain success and adapt to industry shifts.
- Leadership 360 Assessments: Gain actionable insights to improve executive effectiveness and operational leadership.
Success Stories in Hospitality
Hotel Sees Record Low Turnover
A hotel management company that used Talent Plus hospitality assessments to select employees found it had record low turnover of just 22% to 30% compared to average annual turnover of 60% and 300%, typical in the hospitality industry.
Selected Sales Associates Make $1.4M Difference
A hospitality client that partnered with Talent Plus found that selecting for sales talent can make a $1.4M difference per associate per year. Highly Recommended sales associates outperformed other associates by 100%.
Talented Managers Dramatically Decrease Turnover
After studying turnover rates, a large hospitality client found that Recommended employees are twice as likely to stay with the company if they work under a Recommended manager or director compared to under a Not Recommended manager.
Why Choose
Talent Plus?
Top hospitality brands trust Talent Plus to transform their talent strategies. Here's why:
Talent Plus has over 35 years of experience in hospitality talent selection and development.
Data Driven
Our research-backed assessments are based on extensive data, providing actionable insights into hospitality candidates’ potential.
Proven Success
Talent Plus clients consistently report higher employee engagement, retention and profitability along with higher client satisfaction.
Comprehensive Talent Development
From onboarding to leadership training, Talent Plus offers a complete suite of tools to help your team grow and succeed.
Award Winning
Modern Healthcare named us as one of the 2024 Best Places to Work in Healthcare.
Hospitality-Specific Challenges We Address
Talent Plus helps solve the hospitality industry’s biggest workforce challenges. Here’s a taste of what we can do:
$53M
increase in sales
35%
reduction in turnover
$200M
in additional revenue
$5.7M
saved in hiring and training costs
Building and Growing Talent in Hospitality
Thriving hospitality businesses invest in talent at every level. From first-time managers to seasoned executives, Talent Plus provides solutions to help employees grow and keep customers coming back.
Hospitality September 15, 2024
7 Power Strategies for Retaining Top Talent in Hospitality
Learn the best strategies for retaining hospitality employees and creating a positive workplace culture that boosts morale.
Read More
Talent Plus 
Blog January 16, 2024
How Personalized Recognition Reduces Turnover and Builds Loyal Hospitality Teams
Explore effective strategies for hospitality employee recognition that appreciate individual contributions and enhance team motivation.
Read More
Blog October 13, 2023
Advance Front-Line Hospitality Employee Development With the Talent Card
Explore how front-line hospitality development can enhance employee skills and contribute to long-term success in hospitality.
Read More
Scott C. Whiteford, Ph.D. 
How We Partner
Contact Us Today
If you're ready to build a service-driven, high-performing hospitality team, contact Talent Plus to get started.
Frequently Asked Questions
Talent Plus is the premier global human resources consulting firm and the leading partner in building and sustaining high-performing, fully engaged cultures through talent selection, development and analytics. Each day, Talent Plus colleagues partner with clients around the globe in multiple languages, exceeding their expectations and creating a measurable impact on their business.
