Make A Difference: Apologize and Forgive

Talent Plus Talent Plus

June 19, 2017 Leadership

I come from a family in which forgiveness abounds but apologies are much less common. In fact, my younger brother owns and proudly wears a t-shirt that says “I MAY BE WRONG BUT I DOUBT IT…” (Just for the record, that doesn’t even come close to an apology.)

Everyone knows someone who has trouble apologizing. Maybe you don’t need to look any further than your bathroom mirror to find someone like that.

But if you want to be the kind of manager who makes a positive difference in the lives of your employees and cultivates a culture of transparency and trust, you will benefit from becoming a master of the comprehensive apology.

And if you want to motivate the kind of calculated risk taking that inspires innovation, growth and top performance, you will need to be generous with forgiveness.

Listen in as Larry Sternberg and I bust a few myths (like apologizing makes you look weak) and share specific ideas and strategies for apologizing and forgiving in ways that maximize trust and loyalty to your leadership.

On all our podcasts and blog posts, you have an opportunity to talk back to us through comments and emails. We hope to hear from you! Until next time, manage to make a difference every day!


This post highlights Chapters 9 and 10 of Managing to Make a Difference (Wiley), a handbook for hitting the sweet spot of middle management. Next up: Cultivate a Great Relationship with Your Boss. Connect with Kim Turnage and Larry Sternberg on LinkedIn to see the latest blog updates.

Latest Posts: Blog

Individual taking a Talent Plus Talent Online Assessment

Blog June 20, 2024

Integrating Talent Plus Assessments with Your Applicant Tracking System (ATS) 

Learn how integrating Talent Plus assessments into your ATS can streamline your talent acquisition process and improve candidate volume.

Fran Westfall Fran Westfall

Read More
Mother with two kids on school break working at home.

Blog June 03, 2024

How Workplaces Can Support Working Parents During Summer Break

Summer breaks rarely match up with work schedules, affecting working parents. Leaders must adapt & accommodate or risk losing good employees.

Zack Robertson Zack Robertson

Read More
Employee who has great well-being at work.

Blog May 09, 2024

Well-Being, Burnout and How To Invest in Your Employees

Boost employee engagement and well-being with these four strategies. Learn the keys to fostering a dynamic and flourishing workplace culture.

Zack Robertson Zack Robertson

Read More
Happy individual at work

Blog May 03, 2024

Unlock Your Potential With the Talent Card

Unlock your potential with the Talent Card. Discover the benefits of understanding your talents and learn examples of how to leverage them.

Talent Plus Talent Plus

Read More
Diverse employees congratulate man on business achievements, excellent work results or promotion.

Blog May 02, 2024

DEIB Strategies for Fair Promotion Processes 

Maribel Cruz explores the impact of unbiased evaluations and standardized promotion processes within organizations.

Maribel Cruz Maribel Cruz

Read More