Janice Hall Gives Employees the Reins

Talent Plus Talent Plus

December 11, 2023 Blog
Leader giving her employee the reins at work.

Do you know what your company culture is? Janice Hall, founder and principal consultant at Kinderhill Consulting, focuses on driving strategies and results that create enhanced employee engagement and stakeholder value. She says it all starts with a people-first culture.

Hall spent 28 years as a senior global HR leader and sales leader at Estée Lauder Companies. Drawing on this experience, she now uses her passion for leading and developing sales executives to deliver results.

Hall has remained dedicated and passionate about developing and mentoring talent, especially at the executive and sales leader level. 

Culture really needs to start at the top with the CEO and executive team and then trickle down to the team, says Hall. It’s not just telling employees what the culture is; execs must live and breathe it. If a CEO is sharing a message that the company has a culture of great customer service, but then leaders are not treating their team members with respect and dignity and listening to them, then the executives cannot expect employees to treat customers that way. The behavior and culture must be modeled at every level.

In much of Hall’s comments, she speaks about cultural change and why organizations should change fluidly. Hall says “Change is vital. If your organization doesn’t change and grow with how the world and the industry is moving, then you’re left behind.”

Take COVID-19 for example. Companies had to adapt. Some companies said “we’ll just wait until COVID is over before making changes.” Those companies went belly-up. The companies that adapted their culture and rolled with the punches are the ones flourishing today.

Hall uses the additional example of organizations that decided — back when online shopping was in its infancy — that their businesses weren’t going to convert customers to online shopping since it wasn’t “ideal.” Those who chalked up online shopping to a fad and decided not to change with the industry are the companies that don’t exist anymore. Those that do exist are the ones that dipped their toe in early, started building structures around the online experience, and then were agile enough as those capabilities changed. You can’t wear blinders.

Change drives sustainability. If your organization doesn’t change and grow with how the world and your industry is moving, then you’re left behind. 

You have to change leadership techniques, education and the structures in place to lead people. Hall says, be sure to communicate about the changes, too. You don’t want employees surprised, and you should be soliciting their feedback in the process.

Part of creating a people-first culture is letting your leaders be independent and giving them the opportunity to both thrive and fail. Mistakes are part of growth. One of the most important things a leader can do is empower their team to make decisions, to take action, to be a part of the goal-setting and strategic planning process. Hall says employees are more aligned to what you want to happen when they’ve been a part of it from day one.

It takes an extraordinary leader to be both intellectually and emotionally ready to give employees independence and to let go in a way that empowers them. Leaders should base whether they do this on results — “Don’t give someone the key to the store on their second day,” Hall says. Give them stretch assignments until they prove they can do it. Then take off the training wheels.

Let your team rise to the opportunity. 

Listen to the podcast to learn more.

Latest Posts: Blog

Individual taking a Talent Plus Talent Online Assessment

Blog June 20, 2024

Integrating Talent Plus Assessments with Your Applicant Tracking System (ATS) 

Learn how integrating Talent Plus assessments into your ATS can streamline your talent acquisition process and improve candidate volume.

Fran Westfall Fran Westfall

Read More
Mother with two kids on school break working at home.

Blog June 03, 2024

How Workplaces Can Support Working Parents During Summer Break

Summer breaks rarely match up with work schedules, affecting working parents. Leaders must adapt & accommodate or risk losing good employees.

Zack Robertson Zack Robertson

Read More
Employee who has great well-being at work.

Blog May 09, 2024

Well-Being, Burnout and How To Invest in Your Employees

Boost employee engagement and well-being with these four strategies. Learn the keys to fostering a dynamic and flourishing workplace culture.

Zack Robertson Zack Robertson

Read More
Happy individual at work

Blog May 03, 2024

Unlock Your Potential With the Talent Card

Unlock your potential with the Talent Card. Discover the benefits of understanding your talents and learn examples of how to leverage them.

Talent Plus Talent Plus

Read More
Diverse employees congratulate man on business achievements, excellent work results or promotion.

Blog May 02, 2024

DEIB Strategies for Fair Promotion Processes 

Maribel Cruz explores the impact of unbiased evaluations and standardized promotion processes within organizations.

Maribel Cruz Maribel Cruz

Read More