The most important driver of a person’s on-the-job engagement can be attributed to your effectiveness as their leader. Shifting priorities away from your people, particularly when they may need it most, can create unintended consequences.
Carling Whetter was used to very specific calls from guests as a front desk agent at The Hotel at Auburn University. One morning, though, the guest at the other end had a more urgent tone about her request.
Denise DeSalvo, a nurse at the pediatric operating room, was arriving for her shift when she noticed Selis Tavsancil in the hospital parking garage, in labor, unable to walk the rest of the way into the hospital.