Category: Development

The Key to Outstanding Customer Service
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The Key to Outstanding Customer Service

Ask leaders about what issues concern them most, and “customer service” is routinely among the top two or three items they mention — regardless of industry. Such a top priority among leaders should lead to superb customer service scores, right? Of course, it is not. Invariably, we run into situations where we receive bad service....

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So, You’re Not a Leader: What Now?

I was asked to write a blog on the topic of something to the tune of “So You’re Not a Leader.” This is a sensitive topic in today’s culture. Leadership, in many ways, is held up on a pedestal. Something to aspire to. Something to achieve. I’d like to begin with a story I heard...

Make a Difference: What Does It Mean To Be Successful?
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Make a Difference: What Does It Mean To Be Successful?

Wow! This is a challenging and nuanced philosophical question. The answer will be profoundly personal and therefore different for each individual. Moreover, as we gain wisdom, as our perspective evolves, the answer might well change. So we’re all well advised periodically to reflect on this question. The struggle to find the answer will likely generate...

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Focus On Growth

I hate writing a blog that has anything to do with politics because of the divisive nature of the landscape. But, this blog is more about a philosophy on human growth and development. I cannot get a comment made by a commentator out of my head as it made an outstanding point on playing to...