Category: Development

Winning, Leading and Developing People
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Winning, Leading and Developing People

Robert Luther “Lute” Olson was the head coach of the University of Arizona’s men’s basketball team for 25 years. Respected both on and off the court, Lute’s long career boasted many achievements, including his impressive record of 700+ victories and his inductions into both the Basketball Hall of Fame and the National Collegiate Basketball Hall...

What do I do with the team I have left?
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What do I do with the team I have left?

The importance of emotionally connecting with top performers When making the difficult decisions of who to lay off and who to keep on the job, were the productivity, cultural fit, contribution to innovation, work ethic, optimism for the future, potential for leadership – the talent – of each individual considered? With these criteria as a...

How to Handle a Boss from a Younger Generation – A Guide for the Senior Employee
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How to Handle a Boss from a Younger Generation – A Guide for the Senior Employee

The workplace is rapidly changing, and one of the reasons is because of the generational diversity that we encounter today at work. The Baby Boomer generation (born between 1946 and 1964) is retiring later and working longer, while the Millennial generation (born between 1980 and 1996) is exponentially growing and gradually becoming the largest demographic...

Steps for Strong PIPs (Performance Improvement Plans)
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Steps for Strong PIPs (Performance Improvement Plans)

When the need for a performance improvement plan (PIP) arises, it is important to look at the underlying factors. The root-cause of the situation may not be as easy as “performance.” Instead, it may begin at the onset of the individual’s tenure. Three basic steps exist to a strong performance improvement plan: Has the team...

14 Signs of a Great Manager
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14 Signs of a Great Manager

Managers have a lasting effect on teams they lead. The right manager perfectly balances their own talents with the talents of the people they manage. But how do you find a good manager? Fortunately, we know how to spot them! In the past 30-plus years, we have assessed over 330,000 managers giving us insight to...

The Key to Outstanding Customer Service
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The Key to Outstanding Customer Service

Ask leaders about what issues concern them most, and “customer service” is routinely among the top two or three items they mention — regardless of industry. Such a top priority among leaders should lead to superb customer service scores, right? Of course, it is not. Invariably, we run into situations where we receive bad service....

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So, You’re Not a Leader: What Now?

I was asked to write a blog on the topic of something to the tune of “So You’re Not a Leader.” This is a sensitive topic in today’s culture. Leadership, in many ways, is held up on a pedestal. Something to aspire to. Something to achieve. I’d like to begin with a story I heard...

Make a Difference: What Does It Mean To Be Successful?
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Make a Difference: What Does It Mean To Be Successful?

Wow! This is a challenging and nuanced philosophical question. The answer will be profoundly personal and therefore different for each individual. Moreover, as we gain wisdom, as our perspective evolves, the answer might well change. So we’re all well advised periodically to reflect on this question. The struggle to find the answer will likely generate...

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Focus On Growth

I hate writing a blog that has anything to do with politics because of the divisive nature of the landscape. But, this blog is more about a philosophy on human growth and development. I cannot get a comment made by a commentator out of my head as it made an outstanding point on playing to...